Refund & Returns

Hassle-Free Returns for Adult Vapers

At Mr Fog Nova Flavors, we want you to enjoy your purchase completely. If you’re not satisfied with your order, we provide a clear and straightforward refund and return process for eligible products.

Eligibility for Returns

To qualify for a return or refund, please note:

Products must be unused and unopened, in their original packaging
Orders must be returned within 14 days of delivery
Some products, like used disposable vapes, may not be eligible due to hygiene and safety reasons

How to Request a Return

Contact Our Support Team
Email us at support@mrfognovaflavors.com with your order number and reason for the return.
Receive Return Instructions
Our team will provide a return authorization and step-by-step instructions.
Ship the Product Back
Use the original packaging if possible, and choose a trackable shipping method for safety.

Refund Process

Once we receive your returned item and verify its condition:

Refunds will be processed within 5–7 business days
Refunds are issued to the original payment method
Shipping charges are non-refundable, except in cases of damaged or incorrect products

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will:

Replace the item at no additional cost
Cover return shipping
Ensure a quick resolution so you can enjoy your favorite flavors without delay

Exchange Policy

Currently, we do not offer direct product exchanges. If you want a different flavor or product, please return the original eligible product and place a new order.

Important Notes

Keep your order confirmation and shipping receipt for reference
Returns will not be accepted without prior authorization
All returns are subject to inspection for eligibility and condition

Contact Us for Support

If you have questions about returns, refunds, or eligibility, please reach out:

Email: support@mrfognovaflavors.com

We are here to make your experience smooth, transparent, and worry-free.